Archive for the Help Desk Category

Password Management – How Strong is Your Password?

Many companies have established a policy for requiring scheduled password changes.B It was thought to increase network security.B But, it might be time to re-think that policy. I have so many passwords that I need to remember that I created a spreadsheet so that I could access […]

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Managing Your Telecom Inventory with TEM

Webve discussed Telecom Expense Management (TEM) in the past and our position hasnbt changed.B If youbre managing the telecom resources used by more than a few staff, youbre likely missing opportunities for savings that have bslipped through the cracksb. One of the ways that many companies (and […]

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Test Drive of Help Desk Management Leads to Huge Gains

Customer service is the lifeblood of any customer retention program.B You could have the most effective sales force on the planet and still suffer financially at the hands of your customer service staff.B If you have a brevolving doorb that sees your new customers coming in and, […]

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Top 10 Reasons To Hire A Consultant

01Mergers and Acquisitions
Sales is known as a high turnover profession, but the recent rash of mergers and acquisitions in telecom make it even more...
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