Password Management – How Strong is Your Password?

Many companies have established a policy for requiring scheduled password changes.B It was thought to increase network security.B But, it might be time to re-think that policy. I have so many passwords that I need to remember that I created a spreadsheet so that I could access […]

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Managing Your Telecom Inventory with TEM

Webve discussed Telecom Expense Management (TEM) in the past and our position hasnbt changed.B If youbre managing the telecom resources used by more than a few staff, youbre likely missing opportunities for savings that have bslipped through the cracksb. One of the ways that many companies (and […]

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Test Drive of Help Desk Management Leads to Huge Gains

Customer service is the lifeblood of any customer retention program.B You could have the most effective sales force on the planet and still suffer financially at the hands of your customer service staff.B If you have a brevolving doorb that sees your new customers coming in and, […]

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Cloud Services bMixed Bagb for Halloween

The theme for the day is pretty broad.B Ibm always looking for ways to make telecommunications management easier for our clients b and the readers of Recipes for Success.B In most instances, I look at one solution from a few different angles.B Today is more of a […]

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Political Campaigns Spell Disaster

So, what can you expect from your telecommunications infrastructure in the next few weeks leading up to the presidential election?B It might help to understand how most of our phone calls are delivered today. Whether or not you use VoIP technology, all calls now travel over the […]

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Predictive Dialer ROI

Predictive dialers definitely have their place in the marketing arena.B The more advanced dialer technology is so efficient that the call is connected before you even have a chance to realize it was a dialer that made the call. We have several customers that run predictive dialers.B […]

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Hundreds of Thousands X Hundreds

I donbt watch much news.B I prefer to stay focused on what I do have some control over.B It is impossible to completely avoid it if youbre not a recluse with no television, radio, cell phone, computer or access to any current publications.B In other words, there […]

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Telecommunications Disturbances

We were in South Carolina in January during the days leading up to the Republican primary election.B For the record, politics exasperates me.B I just donbt see how the candidates get away with making grand promises that they KNOW they canbt keep.B And, how the voting public […]

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VMwarebs Killer Combination

One of the most interesting technology developments in recent years is VMware.B Going back to my days at the accounting firm (in case youbre new to Recipes for Success b I am a CPA and managed an accounting firm until 1998), it was extremely challenging to manage […]

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Is Your Disaster Recovery Plan Tried and Tested?

So, when was the last time you tested your disaster recovery plan?B Ibm assuming that you have one and that it includes: Backup of all data (servers, laptops, desktops, etc.) Offsite storage of backups at a secure site Regular simulation of a disaster to test the plan […]

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Top 10 Reasons To Hire A Consultant

01Mergers and Acquisitions
Sales is known as a high turnover profession, but the recent rash of mergers and acquisitions in telecom make it even more...
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