Voice

Voice Services

Voice Services Bring Savings to Business

Telephone systems have changed more in the past 15 years than they have in the entire history of telephony. Digital voice in particular has ushered in a host of new features; and voice over Internet protocol (VoIP) has changed the way telephony is metered and billed.

PRIs and SIP Trunking

There’s no question that digital voice and VoIP brings businesses the triple advantage of cost savings, superior quality, and more features. Understanding it however, is another matter. For smaller businesses who wish to use a hosted PBX to deploy VoIP telephony, many of those worries are bypassed. However, running your own telephony on-premises may carry advantages, especially if you have more than just a few users.

In deploying your phone system, the PRI (Primary Rate Interface) is the first thing to understand. The PRI is a path between your office and the carrier, and it includes 23 channels. That doesn’t mean you are limited to 23 users, unless you expect all of your people to be on the phone at the same time. You decide on the number of PRIs based on an estimate of simultaneous users. The PRI must be purchased in sets of 23 channels, which for smaller businesses, presents an obvious disadvantage, since it is likely that you would need to purchase more than is required. SIP trunking, on the other hand, allows for the acquisition of lines on an incremental basis, which is better suited to smaller businesses that do not face the same scalability issues as larger ones.   [ Read More About SIP-VoIP ]

Hosted PBX and On-Site PBX

In bringing voice services to your site, another main consideration is whether to use a hosted service or an on-premises IP PBX. Either way, the advantages over the traditional PBX system are enormous in terms of lower cost and access to more features. Smaller businesses may opt for the hosted solution for the sake of simplicity, especially if the company lacks an internal IT department. After a cost-benefit analysis, you can determine which option is best for your company.

On-Premises Equipment

Digital voice and VoIP does require special equipment. Running your system on-premises will require an IP PBX; regardless, you will need to use digital telephones that are specially made to accommodate VoIP. The good news is that a VoIP phone is approximately the same price as a standard business phone, and it accommodates many more features. When looking for business phones, make sure the phone set itself accommodates the features that are being offered by your carrier.   [ Read More About Selecting a VoIP Provider ]

Find Out More

At Go To Telecom, there are real people behind the website, ready to give you personalized guidance towards finding the perfect and most cost-effective solution for you. To find out more about the digital voice services offered by Go To Telecom, please feel free to contact us at any time. For quick access to details on pricing and service information, please complete our Carrier Services Quote Tool.

 

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